Frequently Asked Questions – Bloxx Toys

Canadian Owned & Operated
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Frequently Asked Questions

The purpose of this page is to provide Bloxx Toys staff and customers with answers to frequently asked questions about Web Store operations. If you did not find your answer here please email us at: and we will be happy to assist you.

Click on the Question to see the answers.

Return Policy.
Q: How Do I Place an Online Order With Bloxx Toys? +

A: Whether you have an account or not, shopping online is simple:

Once you find something great that you wish to purchase:

  • Click the "Add to Cart" button -->A shopping cart will now be established for you. 
  • Continue to shop until you have all your required items showing in your shopping cart.
  • To view your Cart just click on the Cart Picture (at the top right corner)
  • Review / remove / add / adjust quantities and add any notes.
  • When you are ready to place your order, press the "Checkout" button and complete the required information.  
  • Click "Continue" to review your order before submission.  
  • Your order is not complete until you click "Finalize."  
  • Don't forget to record your order number!
Q: How Bloxx Toys will ship my order?
A: It really depends on what you're ordering! As a marketplace, each merchant partner has their own carrier of choice, to ship out orders. Popular choices are Purolator, Canada Post, Canpar, UPS & FedEx.  Once an order ships out, you will receive an email letting you know what carrier was used, and how you can track your package. 
Q: How can I pay for my order?
A:  Bloxx Toys offers different payment options:
  • Canadian Credit Cards - VISA, Master Card, AMEX, Interac Interac
  • PayPal - website payments 
  • Apple Pay, Shop Pay, Google Pay Apple Pay Shop PayGoogle Pay 

  • See detailed explanation on our Payment Methods page 
    Q: When will my order arrive?
    A: Orders placed for standard in-stock items are normally processed within 24 hours (next business day for weekend orders), plus you should allow shipping time based on your ship via option selected.  Items not currently in stock are given lead times based on previous sales. Usually every product has an estimated shipping time written.
    You can track your order at the tracking link that will be sent to you as soon as we ship the order.
    Q: How can I calculate my shipping charges?
    A: Free delivery is available on eligible orders of $100 or more that shipped to Ontario, Quebec, Alberta, British Columbia, 
    Manitoba, Prince Edward Island, New Brunswick and Nova Scotia, prior to taxes and discounts, with the exception of furniture and heavy items see more details at our Shipping Policy
    Q: How do I return a purchase ? 
    A: Returns must be authorized by a representative of Bloxx Toys within 30 days  of purchase. All products must be returned in original packaging with original proof of purchase. In the event of a discrepancy with your order, Bloxx Toys must be notified immediately upon acceptance for any adjustments.
    Please Note that: Refunds will be credited back via the same payment form.  For additional details on Returns please refer to the following Bloxx Toys Return Policy
    Q: Do you  offer any specials?  
    A: Yes . Bloxx Toys offers lots of items on Sale . You can view the current on Sale items at the  following section.

    Q: Do you offer gift wrapping for Online Orders?

    Sure! In order to get your purchase gift-wrapped just add  a note to your order and ask for the Gift Wrap. You can also include a short message that will be printed and attached to your gift.
    Q: Can I place my order over the phone?

    A: No. Unfortunatelly, We cannot accept orders by phone. But we do provide a call back option if you have any questions / or concerns about your order.

    In order to get the callback please :
    Click the chat button bellow for chat and click the blue arrow to speak to our Chatbot See the Red circle mark.

    Chat  with us

    Order a call back from - BloxxToys

    Price Match PROMO!

    At this point our customers enjoy the Price Match program. (This PROMO is for a limited amount of time only.) 
    Thank you for choosing Bloxx Toys Inc. Please Contact Us if you have any further questions. Bloxx Toys is not responsible for any typographical errors and reserves the right to correct any misprints.